Refund and Cancellation Policy

Subscription Cancellation

You can cancel your subscription at any time through your account settings. Upon cancellation:

• Your subscription will remain active until the end of your current billing period
• You will continue to have access to all features until the end of your billing period
• No further charges will be made to your payment method
• We do not provide partial refunds for unused periods

Refund Policy

We strive to provide the best possible service to our customers. Our refund policy is as follows:

• We offer a 14-day money-back guarantee for new subscriptions
• Refund requests must be submitted within 14 days of the initial purchase
• Refunds will be processed to the original payment method
• Processing time for refunds may take 5-10 business days

How to Request a Refund

To request a refund, please:

• Contact our support team at support@irissocial.ai
• Include your account email and reason for the refund
• Provide your order number or transaction ID

Exceptions

Please note the following exceptions to our refund policy:

• Promotional or discounted subscriptions may not be eligible for refunds
• Enterprise plans are subject to separate terms and conditions
• Refunds may be denied in cases of suspected fraud or abuse

Contact Us

If you have any questions about our refund and cancellation policy, please contact us at: support@irissocial.ai

We aim to respond to all inquiries within 24-48 business hours.